Tinder updates its approach to handling reports of serious abuse and harassment

Tinder updates its approach to handling reports of serious abuse and harassment

As a result of its ongoing partnership with nonprofit and anti-sexual assault organization RAINN (Rape, Abuse & Incest National Sistema), Tinder today announced a handful of product improvements as well as pratica for internal teams at the dating app maker designed puro better support survivors of abuse and harassment. Soon, Tinder also says its members will have access esatto preparazione checks on their matches mature quality singles through Istruzione, verso nonprofit the dating app maker invested con last spring.

One key aspect of the partnership with RAINN involved istruzione Tinder’s customer care squadra. Through the istruzione, team learned how survivors may report abuse and harassment, and how preciso proiettore reports of serious abuse – even if the reports use vague language preciso describe the events. The pratica, which is now also a mandatory part of Tinder’s onboarding and training professione, additionally provides instructions on how staff members should respond preciso these types of reports when they occur.

Meanwhile, durante the Tinder app, survivors will gain access preciso per more direct way to report someone they’ve unmatched with, even if they’ve waited some time before making their report. And they can now opt whether or not they want sicuro receive follow-up information about actions taken, as some prefer esatto receive updates and others do not.

The app will also provide alternative support options, as not everyone will feel comfortable making per direct report. Through the Tinder Safety Center, per dedicated Crisis Text Line will be provided, as well as the upcoming feature offering access onesto sostrato checks on matches from Ammaestramento. Tinder invested a seven-figure sum into New York-based Insegnamento sopra , which offers an alternative puro traditional preparazione checks that surface a wide variety of personal information – like drug offenses or minor traffic violations. It excludes drug possession charges from its results, as well as traffic tickets besides DUIs and vehicular manslaughter.

The Tinder Safety Center is now also accessible from anywhere in the app, reducing the number of taps it takes for per user onesto locate the resource.

“Our members are trusting us with an incredibly sensitive and vulnerable part of their lives, and we believe we have verso responsibility esatto support them through every part of this journey, including when they have bad experiences on and off the app,” said Tracey Breeden, VP of Safety and Affable Advocacy for Tinder and Scontro Group, in a statement about the changes. “Working with RAINN has allowed us onesto take verso trauma-informed approach preciso member support for those impacted by harassment and assault,” she added.

Garbo instead focuses on whether or not someone’s preparazione indicates a history of violence

Breeden, who held per similar position at Uber, joined Tinder mediante as Match Group’s first-ever head of safety and accommodant advocacy, tasked with overseeing the company’s safety policies across its apps, including Tinder, Hinge, Gara, OkCupid and Plenty of Fish.

Tinder and other dating apps have put a higher focus on member safety features after per 2019 report revealed how dating apps run by Tinder parent Scontro Group allowed known sexual predators to use its apps, paio to the lack of retroterra check features. Other reports have highlighted the very real safety concerns that accompany the dating app market, particularly those impacting young women – a key dating app demographic.

In early 2020, Tinder invested durante Noonlight onesto help it power new safety features inside Tinder and other Incontro-owned dating apps, ahead of its investment in Garbo.

Spetitor, Bumble, has marketed itself as being more women-friendly, launching a number of features designed esatto keep users safe from bad actors, like one that prevents abusers from using the “unmatch” option to hide from victims, for example. Tinder has followed suit, launching new safety features of its own.

Tinder’s apice U

The company has also felt the pressure to get ahead of coming regulations impacting tech companies, like those operating accommodant mezzi di comunicazione apps and dating services. Tinder, which dominates the dating app market, today plays per aimable networking as well, with additions like quick chat features, an interactive filmato series and other additions onesto its new Explore hub per the app.

“By adopting more shock-informed support practices, Tinder will be better positioned sicuro support members who may have experienced harm and take faster, more transparent action on bad actors,” noted Clara Kim, aiuto president of Consulting Services at RAINN, in verso statement.